Support & maintenance
Ongoing remote support on a monthly retainer. I keep Business Central and F&O running, resolve issues fast, and stay ahead of problems.
- Troubleshooting & user support
- Report & config adjustments
- Predictable monthly retainer
Microsoft Dynamics 365 & Power Platform · Business Central · F&O
Senior Dynamics 365 consultant & AL developer for teams that need it done right.
I help companies running Business Central and Finance & Operations fix what is broken, customize what is missing, and get more from their ERP — with Power BI dashboards and Power Automate on top, remotely and NDA-ready.
- 10+ years experience
- Dynamics 365 & Power Platform
- BC · F&O · AL
- Power BI · Power Automate
- NDA-ready
What I do
Three ways I help Dynamics 365 teams
From day-to-day support to deep customization and full implementations — pick the engagement that fits where you are.
Development & customization
AL extensions, integrations and custom reports built to Microsoft best practice — clean, upgrade-safe, and documented.
- AL extension development
- Integrations & APIs
- Custom reports & workflows
Implementation & advisory
Module setup, configuration and training to roll out Dynamics 365 the right way — or to fix an implementation that went sideways.
- Module configuration
- Data & process design
- Team training & advisory
Power Platform
Go beyond ERP with Power BI & Power Automate
Turn your Dynamics 365 data into live dashboards and automate the manual work around it — fully integrated with Business Central and Finance & Operations.
Power BI
Dashboards & analyticsReal-time dashboards and reports built on your Business Central and F&O data, so decisions run on live numbers instead of manual spreadsheet exports.
- Live financial & operational dashboards
- Custom KPIs, reports & data models
- Connected directly to Dynamics 365
Power Automate
Workflow automationAutomated approvals, alerts and integrations that remove repetitive manual steps and connect Dynamics 365 to the tools your team already uses.
- Approval & notification flows
- System-to-system integrations
- Scheduled & triggered automations
Support plans
Simple monthly retainers
Fixed monthly support hours with clear response times. Development, new implementations and integrations are quoted separately.
Essential
$650/month
10 hours / month · $65 / hour effective
- 10 support hours per month
- Email & ticket support
- Next-business-day response
Standard
$1,150/month
20 hours / month · $57.50 / hour effective
- 20 support hours per month
- Email, ticket & chat support
- Same-business-day response
- Monthly check-in call
Priority
$2,100/month
40 hours / month · $52.50 / hour effective
- 40 support hours per month
- Priority phone & chat support
- 4-business-hour response
- Monthly check-in call
- Minor enhancements included (under 2 hrs)
- Overage beyond included hours billed at $80/hour, with prior approval.
- Annual prepayment option: pay for 10 months, get 12 (2 months free).
- Development, implementations, integrations & data migration quoted separately via SOW.
Need development, a new implementation, or an integration? Get a custom quote →
Selected results
Problems solved, anonymized
A sample of outcomes delivered for Dynamics 365 clients. Names withheld under NDA.
Preventive maintenance in Business Central
- Problem
- Equipment downtime was rising because maintenance was tracked manually in spreadsheets.
- Action
- Configured asset management with scheduled preventive-maintenance jobs and automated work orders.
- Result
- Unplanned downtime cut significantly and a clear maintenance history per asset.
D365 Finance configuration cleanup
- Problem
- Month-end close was slow and error-prone due to misconfigured posting and dimensions.
- Action
- Reworked posting profiles and financial dimensions, and standardized period-close steps.
- Result
- Faster, more reliable month-end close with fewer manual corrections.
Multi-UOM setup in Business Central
- Problem
- Purchasing and sales in different units caused stock and costing mismatches.
- Action
- Implemented multi-unit-of-measure with correct conversions across items and documents.
- Result
- Accurate stock valuation and clean purchase-to-sales unit handling.
AL extension for a custom integration
- Problem
- A third-party system needed reliable, upgrade-safe data exchange with Business Central.
- Action
- Built a documented AL extension exposing APIs and handling sync, with error logging.
- Result
- Stable automated data flow that survives Microsoft platform updates.
Executive dashboard on Business Central data
- Problem
- Leadership had no real-time view of sales and cash flow without manual spreadsheet exports.
- Action
- Built Power BI dashboards connected directly to Business Central with scheduled refresh.
- Result
- Daily self-updating KPIs replaced hours of manual reporting each week.
Automated purchase approvals
- Problem
- Purchase approvals were stuck in email chains, slowing procurement and losing the audit trail.
- Action
- Built Power Automate approval flows tied to Dynamics 365 with notifications and logging.
- Result
- Faster approvals and a clear, auditable trail for every request.
About
A senior Dynamics 365 specialist you can hand the hard problems to
I am a freelance Microsoft Dynamics 365 consultant and AL developer with deep, hands-on experience across Business Central, Finance & Operations and the Power Platform — functional configuration, customization, development, Power BI and Power Automate.
I work remotely with clients worldwide over secure connections, and I am happy to sign an NDA before any access is granted. You get senior-level expertise without the overhead of a large partner.
Secure remote-support setup: encrypted connections, least-privilege access, and no client production data retained beyond what the work requires.
Get in touch
Tell me what is slowing your Dynamics 365 down
Send a short message or book a free 30-minute consultation. I usually reply within one business day.
- info@gmt-erp.com
- +965 6764 2077
- Kuwait — serving clients worldwide