Legal
Refund and Cancellation Policy
Last updated: 29 August 2026
Support plans are monthly retainers, invoiced in advance. This page explains exactly when you can cancel, when you can get your money back, and how to ask.
Cancelling your plan
You can cancel at any time, for any reason. There is no minimum term and no cancellation fee.
- Your plan stops renewing at the end of the month you have already paid for.
- You keep full access to your remaining support hours until that date.
- You will not be invoiced again after you cancel.
To cancel, email info@gmt-erp.com or message us on WhatsApp. Cancelling before your next invoice is issued means you will not be invoiced again.
Refunds
Within 14 days of your first payment
If you are not satisfied, we will refund your first payment in full within 14 days, provided no substantial support work has yet been carried out for you. In practice that means we have not yet spent meaningful time on your environment — no troubleshooting, configuration or advisory work delivered.
If work has already been delivered in that period, we will discuss a fair partial refund based on the hours actually used at the plan rate.
After 14 days, or once work has been delivered
Monthly retainer fees are invoiced in advance and are non-refundable once the month has begun and work has been performed. You can still cancel at any time to prevent future invoices, as described above.
Unused hours
Each plan includes a fixed allocation of hours per calendar month. Unused hours do not roll over and are not refundable. They are forfeited at the end of each month. If you consistently do not use your hours, contact us — moving you to a smaller plan is usually the better answer than a refund.
Annual prepayment
Where an annual prepayment has been taken (pay for ten months, receive twelve), the same 14-day window applies from the date of payment. After that, annual prepayments are non-refundable except where required by law.
Statutory rights
Nothing in this policy affects refund rights you have under the consumer law of your country. Where local law grants you a stronger right to cancel or be refunded, that right applies.
How to request a refund
Email info@gmt-erp.com quoting your invoice number. We aim to respond within one business day.
How refunds are paid. Approved refunds are returned by bank transfer to the account the original payment came from. We aim to send them within five business days of approving the request; how quickly the funds then appear depends on the banks involved.
Failed payments
If an invoice is not settled by its due date we will follow up with you directly. If the account is not brought current, we may suspend support after seven days of written notice, until payment is received or the plan is cancelled.
Contact
Any question about billing, cancellation or refunds: info@gmt-erp.com or +965 6039 3853.